Privacy policy

Ken’S Co., Ltd. (hereinafter referred to as “We”), which operates this website, recognizes the importance of protecting the personal information of customers, complies with legislation for the protection of personal information (hereinafter referred to as “the Personal Information Protection Act”), and endeavors to properly handle and protect personal information in accordance with the following privacy policy (hereinafter referred to as “the Privacy Policy”).

1. Definition of Personal Information

In this Privacy Policy, personal information is information defined by Paragraph 1, Article 2, of the Personal Information Protection Act, which is information about living individuals, such as name, date of birth, and other descriptions that identify a specific individual (including information that can be easily collated with other information, thereby identify a specific individual), or information that contains a personal identification code.

2. Purpose of Use of Personal Information

We will use customers’ personal information for the following purposes:

  1. To provide our services to customers
  2. To provide information, and to respond to customers’ questions about our services
  3. To inform about our products, our services, etc.
  4. To respond to actions that violate our rules, policies, etc. (hereinafter referred to as “rules, etc.”)
  5. To notify our customers of changes to rules, etc., related to our services
  6. To improve our services, and to develop new ones
  7. To create statistical data, which is processed into a format that cannot identify individuals, in relation to our services
  8. For other purposes incidental to those above

3. Change of Purpose of Use of Personal Information

If we need to use personal information beyond the scope necessary to achieve our purposes, then we will notify the person properly, and ask for his or her consent.
We will not use the personal information entrusted to us without consent, nor provide it to a third party, nor disclose it.
We will comply with the laws and regulations, the guidelines, and other norms set by the Japanese government, regarding the handling of personal information.
We may change the purpose of use of personal information within the range reasonably recognized as relevant, and if there is a change, then we will notify or announce it to our customers.

4. Restrictions on the Use of Personal Information

We will not handle our customers’ personal information beyond the scope necessary to achieve our purposes without their consent, except when permitted by the Personal Information Protection Act, and other laws and regulations. However, this does not apply in the following cases:

  1. When it is required by laws and regulations
  2. When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the consent of the customer
  3. When it is particularly necessary to improve public health, or to promote the healthy development of children, and it is difficult to obtain the consent of the customer
  4. When it is necessary for us to cooperate with a national institution, or local public body, or a person entrusted by them, in carrying out the affairs stipulated by laws and regulations, and when there is a risk of hindering those affairs by obtaining the consent of the customer

5. Appropriate Acquisition of Personal Information

We will properly acquire personal information, and will not acquire it by deception or other improper means.

6. Security Management of Personal Information

We will strictly manage personal information, and implement appropriate preventive, corrective, and safety measures to prevent leakage, loss, and damage.
We will accept complaints and consultations from individuals regarding the handling of personal information, and respond appropriately. Moreover, we will promptly respond to our customers’ requests for disclosure, correction, addition, deletion, use, or refusal of provision of the personal information, in good faith, within a reasonable period of time.

7. Provision to Third Parties

We will not provide our customers’ personal information to any third party without their prior consent, except when disclosure is permitted based on the Personal Information Protection Act, or other laws and regulations. However, the following cases do not apply to the provision to third parties specified above:

  1. When we provide personal information, entrusting all or part of the handling of personal information, within a scope necessary to achieve the purpose of use
  2. When we provide personal information due to a business succession, such as a merger or other reason
  3. When we share based on the provisions of the Personal Information Protection Act

8. Disclosure of Personal Information

When a customer requests the disclosure of personal information based on the provision of the Personal Information Protection Act, we will disclose it to the customer without delay, after confirming that the request came from the customer himself or herself. (If his or her personal information does not exist, then we will notify him or her of that.) However, this doesn’t apply if we are not obligated to disclose under the Personal Information Protection Act, or other laws and regulations.

9. Correction of Personal Information, etc.

If a customer requests, based on the provision of the Personal Information Protection Act, corrections, additions, or deletions (hereinafter referred to as “corrections, etc.”) of the contents of personal information because it is not correct, then after confirming that the request came from the customer himself or herself we will conduct the necessary investigation without delay, to the extent necessary to achieve the purpose of use, and we will correct the information based on the results, and notify the customer to that effect. (If we decide not to make corrections, etc., we will notify the customer to that effect.) However, this doesn’t apply if we are not obligated to make corrections, etc. under the Personal Information Protection Act, or other laws and regulations.

10. Suspension of Use of Personal Information, etc.

When a customer requests suspension of use of, or deletion of, his or her personal information (hereinafter referred to as “suspension, etc.”), based on the provision of the Personal Information Protection Act, because it was handled beyond the scope of the purpose of use announced in advance, or because it was obtained by deception or other improper means, and when we find that there is a reason for the request, after confirming that it was made by the customer himself or herself, we will carry out suspension, etc. of the use of the personal information without delay, and notify the customer to that effect. However, this does not apply if we are not obligated to suspension, etc. under the Personal Information Protection Act, or other laws and regulations.

11. Use of Cookies and other technologies

We may use cookies and similar technologies for our services. These technologies help us to understand the usage status of our services, and to improve our services. If visitors to our website want to disable cookies, then they can do so by changing the settings of their web browser. However, if you disable cookies, then you may not be able to use some functions of our services.

12. How to Contact Us

To request from us a disclosure, or to provide to us opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact us using the following address and/or telephone number below, or please use the inquiry form on our website.

Sadao Mori
Personal Information Protection Manager:
Senior Managing Executive Officer
Ken’S Co., Ltd.
1-3-3 Sekiguchi, Bunkyo-ku,
Tokyo 112-0014, Japan
Tel. 03-6679-2650

13. Continuous Improvement

We will review appropriately the operational status regarding the handling of personal information, and strive for continuous improvement, and we may change the Privacy Policy if necessary.

Date of establishment: July 2, 2018
Kenji Okada
President and Executive Officer
Ken’S Co., Ltd

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